Returns and Refund Policy
You may return, most new, unopened items within 30 days of delivery for a full refund. You are responsible for the shipping fee to return the product to us.
Planter boxes are not returnable, so please select carefully
If the return is a result of an error by Urbanite Gardens i.e. incorrect product, we will cover the shipping costs.
Returns for any other reason will be payable by the customer unless outlined above.
At the time of the return request you will be notified of the return address details so you can send the product to our warehouse.
You should expect to receive your refund generally within two weeks of giving your package to the return shipper, however, this will depend on the time the courier takes to return the product. This time includes the transit time for us to receive your return from the shipper and bank process times.
We cannot cancel an order once it has left our warehouse. A return will need to be completed once your order leaves us.
If you have received a faulty item, simply contact us at Sales@urbanitegardens.com.au and supply the following information.
One of the team at Urbanite Gardens will contact you to discuss the corrective action.