Returns and Refund Policy
You may return most new, unopened products (excluding made to order products) within 30 days of delivery date for a full refund. However they must be in a resale-able condition. A resale-able condition is essentially the condition you would expect to receive the goods in when you purchase them at full price, this also includes the condition of the packaging. We don't cover products which have been opened or trial installed and you will be responsible for the return freight costs.
If the return is a result of an error by Urbanite Gardens i.e. incorrect product, we will cover the shipping costs both ways. Returns for any other reason will be payable by the customer unless outlined above.
Prior to returning any products contact Urbanite Gardens for a return request. At the time of the return request you will be notified of the return address as the product will need to be returned to our warehouse.
You should expect to receive your refund generally within two weeks (10 working days) after your product has been received, however, this is totally dependent on when the courier returns the product to us.
If you have received a faulty item, simply contact us at Sales@urbanitegardens.com.au and quote your order name and number. We will then contact you to discuss the corrective action.
