Estimated Delivery Times:
Major Cities on the East Coast of Australia: 1-5 business days after shipment*
Outer-lying cities and suburbs including Adelaide: 3-7 business days after shipment*
*Couriers say to allow up to 10 working days for all shipments. Deliveries are often considerably faster than the longest time shown, however no guarantee can be made. Seasonal demand, public holidays and COVID staff shortages can affect delivery times. As we use couriers, we can never guarantee a specific delivery time frame. We will however despatch your order in a rapid manner for you.
Please note courier drivers do not text or call prior to delivery. You can include any delivery instructions such as "Authority to leave at side of house or front door" if you wish.
We can not deliver clotheslines to PO Boxes or Parcel Collect lockers, we need a physical address only.
Delivery Locations:
We deliver to all Metro Areas on the East Coast and in South Australia. Outer-lying areas including Far North and Regional Queensland, Regional NSW, Regional Victoria & Regional South Australia are partly serviced by our couriers however we are limited by their delivery zones. If you would like to check if we can deliver to you, prior to purchase please feel free to contact us. The website will not tell you if you are out of area when you are checking out, if you are out of our delivery zones our friendly team will be in contact to provide some alternatives.
Unfortunately we don't deliver to Northern Territory, Tasmania, Western Australia, North QLD or off the Australian Mainland.
PLEASE NOTE: Made to Order and special order products are not returnable
Made to Order Products will take longer to be delivered as these are specifically manufactured to suit your requirements. Please consider this when placing your order. Estimated lead times are on the product pages, also it's important to note Made to Order product cannot be returned.
If your product has not arrived by the latest estimated time frame then please contact Urbanite Gardens via email directly and we can happily liaise with our delivery partners for you.
FREE SHIPPING
The free shipping policy for Urbanite Gardens, (if applicable at time of ordering) is for delivery to most major cities. In addition to this, some transport company’s door-to-door delivery services is not always available in some regional areas.
Please be aware you may have to pick up your clothesline from the transport companies closest depot, or incur additional delivery charge, if the transport company’s policy allows for this service. All products are generally shipped the next business day unless otherwise stated.
Once your order has been you will receive the shipping details, this will make it easier for you to know when to expect delivery of your product.
Thank you for choosing Urbanite Gardens. Please note Urbanite Gardens does not ship internationally.
